Key practical points:
• 7-day return right: you can usually return most online purchases within 7 days with no reason (with exceptions such as perishable or custom-made goods).
• Right to accurate information: you are entitled to truthful details about a product, its price and features, without being misled.
• Defective or fake goods: you may ask for repair, replacement or refund, and this can include compensation in cases of fraud.
• Keep receipts, invoices and chat records as evidence for any dispute.
• Complaint channels: usually start with the shopping platform itself, then you can escalate to the authorities.
• The 12315 hotline and the market regulator: an official channel for filing consumer complaints.
• Read the seller's return and warranty policy before buying so you know your rights precisely.
💬 General consulting
Consumer Rights Protection Law · Yalla China
中华人民共和国消费者权益保护法 / Consumer Rights Protection Law
📝 Overview
The law protects consumers' rights to accurate information and sound goods, and generally grants a 7-day no-reason return for online purchases. It also provides ways to complain and seek remedies for fake or defective goods.
This is general information only, not legal advice. For your specific case, consult a licensed lawyer.
📜 The law text / key provisions
💬 Practical reading
💬 This is a general reading/opinion for orientation — not the official legal text nor legal advice.
In your daily life and online shopping in China, remember you have clear rights: accurate information, sound goods, and usually a 7-day return right for most online purchases. If you receive a fake or defective product, first contact the seller or platform and keep all your evidence, and if the problem is not solved you can turn to the 12315 hotline or the market regulator. Read the return policy before buying to avoid surprises. This is a general orientation, not formal legal advice.
📎 Official source
State Administration for Market Regulation / samr.gov.cn (12315 hotline)
🕒 Updated: 16 March 2026